Frequently Asked Questions
Everything you need to know about booking Day Passes, Spa & Wellness experiences and Day Rooms in Cyprus.
What is PassTheDay?
PassTheDay is a Cyprus-based platform where you can discover and book Day Passes, Spa & Wellness experiences and Day Rooms from selected hotels, resorts and spas.
Do I need to stay overnight?
No. PassTheDay is designed for daytime experiences.
A Day Pass gives you access to selected hotel or resort facilities, while a Day Room allows you to use a hotel room for several hours during the day without staying overnight.
What is included in a Day Pass?
This depends on the venue and the specific Day Pass.
A Day Pass may include access to swimming pools, beaches, sunbeds, meals, drinks, spa facilities and other hotel amenities.
Everything included will be clearly shown on the listing before you book.
What is a Day Room?
A Day Room is a hotel room that you can book for several hours during the day without staying overnight.
For example, a room may be available from 10:00 until 18:00.
Day Rooms can be useful for late flights, early arrivals, layovers, rest, work or simply having somewhere private to relax during the day.
Do I need to create an account to book?
No. You can complete your booking as a guest.
You may also have the option to create an account so you can view and manage your bookings more easily.
How do I make a booking?
Choose the experience you want, select an available date, enter your details and complete the payment online.
Once your booking is confirmed, you will receive a confirmation email with your booking details and reference number.
How will the hotel or spa know about my booking?
The venue receives your booking information when your reservation is confirmed.
When you arrive, simply present your booking confirmation or booking reference.
Do I need to print my confirmation?
No. You can normally show the confirmation email or booking reference on your phone.
How do I know what dates are available?
Available dates are shown on each listing.
Availability is controlled directly by the hotel, resort or spa and may change depending on capacity.
Are the prices shown per person or per booking?
This depends on the experience.
Some Day Passes and treatments are priced per person, while some Day Rooms or packages may be priced per room or per booking.
The pricing basis will be clearly shown before checkout.
Are children allowed?
This depends on the venue and the specific experience.
Some hotels allow children on Day Passes, while others may have age restrictions or different child prices.
Any relevant conditions will be shown on the listing.
Can I book on the same day?
If the venue has availability and same-day bookings are allowed, yes.
The available dates shown on the listing will determine whether you can book for the same day.
Can I change or cancel my booking?
Cancellation and amendment conditions may vary by venue and experience.
The applicable cancellation policy will be shown before you complete your booking.
What happens if the venue cancels my booking?
If a venue is unable to honour a confirmed booking, PassTheDay will contact you and the applicable refund or alternative arrangements will be handled according to the booking conditions.
What happens if I arrive late?
You should follow the arrival and access times shown on your booking.
Arriving late does not normally extend the finishing time of your Day Pass, treatment or Day Room.
Are meals and drinks always included?
No.
Some Day Passes include meals and drinks, while others provide access only to specific facilities.
Always check the What's Included section of the listing before booking.
Does a Day Pass include a hotel room?
Not unless the listing specifically says so.
A Day Pass and a Day Room are separate products.
Can I use all of the hotel's facilities?
Not necessarily.
Your booking only includes the facilities and services stated in the listing.
Some areas or facilities may be reserved for overnight hotel guests.
Do I pay PassTheDay or the venue?
For bookings that require online payment, you complete the payment through PassTheDay during checkout.
Your booking page will clearly show the amount payable before you confirm the reservation.
Will I receive a receipt or confirmation?
Yes. You will receive an email confirmation after a successful booking.
What if I do not receive my confirmation email?
First check your spam or junk folder.
If you still cannot find it, contact PassTheDay and provide the name and email address used for the booking.
How can I contact PassTheDay?
For general questions, you can contact us through the website or at contact@passtheday.com.
For questions about an existing reservation, contact reservations@passtheday.com.
