Terms and Conditions

Last updated: 23 September 2026

By using our website or making a booking through PassTheDay, you agree to these Terms and Conditions.

1. About PassTheDay

PassTheDay is an online platform that allows customers to discover and book daytime experiences offered by hotels, resorts, spas and other participating venues.

These may include:

• Day Passes
• Spa and wellness treatments
• Spa Days
• Day Rooms
• Pool and beach access
• Food and beverage packages
• Other daytime hotel and resort experiences

The specific services, facilities and inclusions available depend on the individual venue and booking.

2. Our role

PassTheDay provides the platform through which customers can discover and book experiences offered by participating hotels, resorts, spas and other businesses ("Partners").

Unless otherwise stated, the actual experience or service is provided by the Partner shown on the booking.

The Partner is responsible for providing the booked service and for the operation, safety, facilities, staff and services at its property.

PassTheDay is responsible for operating the booking platform, processing bookings and payments where applicable, and providing customers and Partners with booking information.

3. Booking an experience

To make a booking, you must provide accurate information including your name, email address, telephone number and any other information reasonably required to complete the reservation.

You may be able to book as a guest without creating a PassTheDay account.

A booking is confirmed only when you receive a booking confirmation from PassTheDay.

Your confirmation will normally include:

• Booking reference
• Venue
• Experience booked
• Booking date
• Number of guests where applicable
• Amount paid
• Relevant arrival or access information

Please check your confirmation carefully and contact us promptly if any information is incorrect.

4. Availability

Availability displayed on PassTheDay is based on information provided or managed by our Partners.

Partners control their own availability, capacity, dates and other booking restrictions.

Availability may therefore vary and certain experiences may not be offered every day.

A listing appearing on PassTheDay does not guarantee that it will be available on every date.

5. Prices

Prices will be displayed before you complete your booking.

Unless stated otherwise, prices are shown in euros (€).

Depending on the experience, a price may apply:

• Per person
• Per child
• Per couple
• Per room
• Per treatment
• Per booking

The applicable pricing basis will be shown on the relevant listing.

You are responsible for checking the total price before completing payment.

6. Payment

Where online payment is required, payment must be completed through the payment methods available during checkout.

A booking will not normally be confirmed until payment has been successfully authorised.

PassTheDay does not store full payment-card details where payment is processed through an external payment provider.

If a payment fails or is declined, the booking may not be completed.

7. Day Passes

A Day Pass provides access only to the facilities, services, meals, drinks or other benefits specifically stated in the listing.

A Day Pass does not automatically include:

• A hotel room
• Every facility at the property
• Spa treatments
• Food or drinks
• Access to private or restricted areas

unless these are specifically included in the booked experience.

Partners may impose reasonable rules regarding dress codes, behaviour, age restrictions, pool or beach use and access to facilities.

8. Spa & Wellness bookings

Spa and wellness bookings may include treatments, massages, spa facilities or packages as described on the relevant listing.

Customers should arrive at the time stated by the venue.

Late arrival may result in a shorter treatment or reduced use of facilities and does not automatically entitle the customer to a refund or extension.

Any health information requested by the spa or treatment provider should be provided directly and accurately to them.

9. Day Rooms

A Day Room is accommodation made available for use during specified daytime hours only.

A Day Room booking does not constitute an overnight reservation unless expressly stated otherwise.

The permitted check-in and check-out times will be shown in the listing or booking confirmation.

Customers must leave the room by the stated finishing time.

Late arrival does not normally extend the booked departure time.

Any additional charges incurred at the hotel, such as food, drinks, minibar use, damage or other services not included in the booking, may be payable directly to the hotel.

10. Arrival at the venue

Customers should present their PassTheDay booking confirmation or booking reference when arriving at the venue.

The Partner may request identification where reasonably required.

You are responsible for arriving at the correct venue on the correct date and within the stated access or check-in times.

11. Children and age restrictions

Child access, child pricing and minimum-age requirements vary between Partners.

Some experiences or facilities may be adults-only.

Where children are permitted, they must be supervised by a responsible adult in accordance with the Partner's rules.

The conditions displayed on the relevant listing apply.

12. Cancellations

Cancellation conditions may differ between Partners and between individual experiences.

The applicable cancellation policy will be displayed during the booking process or on the relevant listing.

By completing a booking, you accept the cancellation conditions applicable to that booking.

Where a booking is non-refundable, cancelling the booking or failing to attend may result in no refund being payable.

Where cancellation is permitted, any applicable refund will be processed using the original payment method unless otherwise agreed.

For many bookings involving accommodation or leisure services on a specific date or during a specific period, the normal EU 14-day online purchase cooling-off period does not apply. Any mandatory consumer rights that do apply remain unaffected.

13. Changes to a booking

Requests to change a booking are subject to availability and the conditions of the Partner.

PassTheDay cannot guarantee that a date, time, guest number or service can be changed after confirmation.

Where a change cannot be accommodated, the original booking and its cancellation conditions will continue to apply.

14. If the Partner cancels

In the unusual event that a Partner cannot provide a confirmed booking, PassTheDay will contact you as soon as reasonably possible.

Where appropriate, we may offer:

• An alternative date
• An alternative experience
• Another suitable venue
• A refund of the affected booking

You are not required to accept an alternative booking.

15. No-shows and late arrivals

If you fail to attend your booking, the booking may be treated as a no-show.

Unless the applicable cancellation policy states otherwise, no-shows may not be eligible for a refund.

Arriving late does not automatically extend the finishing time of the booked experience.

16. Venue rules

Customers must comply with the reasonable rules of the Partner while on its premises.

A Partner may refuse entry or require a customer to leave in circumstances including serious misconduct, threatening behaviour, damage to property, intoxication or failure to comply with safety requirements.

Where access is refused for legitimate reasons resulting from the customer's conduct, a refund may not be available.

17. Information on listings

We aim to ensure that information published on PassTheDay is accurate and up to date.

Much of the information relating to facilities, availability, descriptions, photographs, inclusions and restrictions is supplied or approved by our Partners.

Facilities may occasionally become temporarily unavailable due to maintenance, weather conditions, operational requirements or other circumstances.

Where a material change affects an existing booking, we or the Partner will endeavour to inform the customer.

18. Photographs and descriptions

Photographs are intended to provide a reasonable representation of the venue or experience.

Individual rooms, pool areas, seating, views, facilities or other features may differ from photographs shown.

Unless specifically guaranteed as part of the booking, photographs should not be interpreted as guaranteeing a particular room, table, sunbed, location or view.

19. Customer accounts

Where PassTheDay allows customers to create an account, you are responsible for keeping your login details secure.

You must not allow another person to use your account without permission.

We may suspend or restrict accounts that are used fraudulently, unlawfully or in breach of these Terms.

Historical booking information may remain stored where required for legitimate business, accounting or legal purposes.

20. Partner responsibility

The Partner providing the booked experience remains responsible for the actual delivery of that experience.

This includes matters relating to:

• Hotel and spa operations
• Facilities
• Treatments
• Food and beverage services
• Staff
• Property conditions
• On-site safety
• Accessibility
• Compliance with applicable licensing and operational requirements

Nothing in these Terms excludes any responsibility that PassTheDay has under applicable law.

21. Liability

PassTheDay will exercise reasonable care in operating the booking platform.

However, PassTheDay is not responsible for losses caused by circumstances outside our reasonable control or for acts or omissions of a Partner where the Partner is legally responsible for providing the relevant service.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law, including liability for fraud or any statutory consumer rights that cannot lawfully be excluded.

22. Events outside reasonable control

A booking or service may occasionally be affected by circumstances beyond the reasonable control of PassTheDay or the Partner.

These may include severe weather, natural disasters, government restrictions, power failures, strikes, emergencies, closure of facilities or other significant operational disruptions.

Where this occurs, we will work with the Partner and customer to determine the appropriate solution having regard to the circumstances and applicable law.

23. Website use

You may use PassTheDay only for lawful purposes.

You must not:

• Make fraudulent bookings
• Use false customer information
• Attempt to interfere with the operation of the website
• Access restricted parts of the website without authorisation
• Copy or commercially exploit PassTheDay content without permission
• Use automated systems to scrape or misuse the platform

We reserve the right to restrict access where we reasonably believe the website is being misused.

24. Intellectual property

The PassTheDay name, branding, website design, text and other original platform content are owned by or licensed to PassTheDay.

Hotel, resort, spa and Partner names, logos, photographs and other material may belong to the relevant Partner or other rights holder.

Nothing on this website grants permission to reproduce or commercially use such material without appropriate authorisation.

25. Privacy

Personal information is processed in accordance with our Privacy Policy.

Information necessary to fulfil a booking may be shared with the Partner providing the booked service.

For example, this may include your:

• Name
• Contact information
• Booking details
• Number of guests
• Relevant booking requests

26. Complaints

If you experience a problem with a booking, please raise it with the venue as soon as possible so that they have an opportunity to resolve it.

You may also contact PassTheDay at: reservations@passtheday.com

For general enquiries: contact@passtheday.com

Please provide your booking reference when contacting us about an existing reservation.

27. Changes to these Terms

We may update these Terms from time to time.

The Terms applicable to a booking will generally be those in effect when the booking was made, subject to any mandatory legal requirements.

The current version will always be available on the PassTheDay website.

28. Governing law

These Terms are governed by the laws of the Republic of Cyprus, subject to any mandatory consumer protections that may apply to you under applicable law.

Any dispute will be dealt with by the competent courts, without affecting any rights a consumer may have under mandatory consumer-protection legislation.